Contact
Found a bug, have a question, or want to suggest a format we should support? Email is the best way to reach us:
We read every message and usually reply within a few days.
Reporting a conversion problem
To help us fix things quickly, please include:
- your browser and version (for example, "Chrome 137 on Windows"),
- the type of file you were converting and the target format you picked,
- the exact error message shown on the file card, if any.
You normally don't need to send the file itself — and since conversions run entirely on your device, we never see it unless you choose to attach it. Please don't email files containing sensitive personal information.
Before you write
Many common questions — file size limits, browser support, output quality, why a specific format failed — are already answered in the FAQ.